Refund Policy
Effective Date: February 16, 2026
This Refund Policy outlines GreatCare’s general approach to order cancellations, returns, replacements, and refund processing for physical products and selected digital transactions.
Physical product orders
Orders are subject to product availability, payment confirmation, internal review, and operational acceptance. Cancellation requests may only be considered before processing, packing, or dispatch.
Returns and replacement review
- Incorrect, damaged, or defective items may qualify for replacement or refund review.
- Claims should include order details, photos, delivery proof, and a clear explanation of the issue.
- Items may be ineligible for return where hygiene, safety, perishability, tampering, or promotional limitations apply.
Refund processing
Approved refunds may be processed through the original payment method or another company-approved channel, subject to banking and payment timelines.
Digital services and project fees
For inquiry-based services, websites, software, ERP, SaaS, consultation, and project-based work, payments may be non-refundable once discovery, scoping, design, development, deployment, or reserved capacity has begun, except as expressly stated in a signed proposal, service agreement, or statement of work.
Non-refundable items
- Completed or partially delivered digital work
- Consultation, discovery, setup, and onboarding fees
- Custom-configured software, ERP, or SaaS-related work
Consumer and legal compliance
This page serves as GreatCare’s website-facing refund framework and should be interpreted together with applicable Philippine consumer protection requirements and any signed service agreement.